Shipping and Delivery Policy for Mojew India

Last Updated: May 17, 2024

At Mojew India, we aim to provide you with the best possible shopping experience, including reliable and efficient shipping and delivery services. This Shipping and Delivery Policy outlines the terms and conditions for shipping and delivering products purchased from our website.

1. Shipping Locations

We currently offer shipping within India. Unfortunately, we do not ship internationally at this time.

2. Shipping Charges

Standard Shipping:

  • Shipping charges vary based on the order value and shipping destination. The applicable shipping charges will be displayed at checkout.

Free Shipping:

  • We offer free standard shipping on orders above ₹5,000.

3. Shipping Methods and Delivery Times

Standard Shipping:

  • Delivery Time: 5-7 business days
  • Carrier: Our delivery partners include reputed courier services to ensure timely and safe delivery.

Express Shipping:

  • Delivery Time: 2-4 business days
  • Carrier: Available at an additional cost, which will be calculated at checkout.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, and holiday periods.

4. Order Processing Time

Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

5. Order Tracking

Once your order has been shipped, you will receive an email with tracking information, allowing you to monitor the status of your delivery. You can also track your order by logging into your account on our website.

6. Delivery Address

Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to change the delivery address after placing an order, please contact us immediately at info@mojewindia.com or call us at +91-9257595791.

7. Delivery Issues

Missed Deliveries:

  • If you miss a delivery attempt, the carrier will typically leave a notice with instructions on how to reschedule or collect your order.

Delayed Deliveries:

  • While we strive to ensure timely delivery, there may be occasional delays due to unforeseen circumstances. If your order is significantly delayed, please contact our customer service team at info@mojewindia.com or +91-9257595791

Lost or Damaged Packages:

  • If your order is lost or arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.

8. International Shipping

Currently, we do not offer international shipping. We hope to expand our shipping services to other countries in the future.

9. Contact Us

If you have any questions about our Shipping and Delivery Policy, please contact us:

Thank you for choosing Mojew India. We are committed to providing you with a smooth and reliable shopping experience.